Points discussed in the Friday Team meeting

1. Data tells the story - the beautiful part of working with Amazon is that everything gets recorded in the panel. Somebody, who has been working for a long period on the platform, can easily read the story and check the flow of activity and output.
2. Focus on the week work and nothing else
3. known-known category of work - we know what the problem is and we know what the solution should be if we do not get it done ..... it simply means we are lazy - and powerlaw people are not lazy
4. Acos colour coding in daily check 
5. Tell customers if two week rating is not given on the group and payment is delayed by 1 week  - your internal rating and compensation will get affected
6. Asin point of view - time required for each asin daily check
7. flow of work
1. reporting 
2. task sharing
3. daily check 
4. everyting else
8. Acos are of two type
1. overall acos  - we value this indicator - we share this with the customer
2. acos on the panel - this indicator is for checking ad optimization
9. post-sales stages of the customer/ Asin 
1. onboarding - first week
2. initiation - first week 
3. growth - double sales within 60 days
4. category leadership - post 60 days work on making category leader  

repeatable profitable unit part 2

Double the sales of the customer within 60 days

This makes him stick with us and pay us happily. It shows enough differentiation in experience and result for him to keep using our platform

Repeatable profitable Unit

 CSM

30 - 15 + 20%

50 - 20 + 20%

100 - 25 + 20% 

recurring problem 1

The problems - 

 Whenever sales is down for any customer, and the manager handling the account does not provide a specific reason for the same and provides the remedy for the problem..... the customer will contact me for an explanation.

I will have no clue about his account, as I will be handling many different issues and the frequency of data analysis for his account is, max to max, once per week.

Solution - 

On any given day, if the sales is down by 10% of the daily average.... we should definitely share specific reason on an account level, traffic level and each product level.

The reasoning has to be data-based.

It should be clear as day and night, and he should be satisfied with the answer.

If the problem will be recurring, it will start showing in the rating for the manager.

This will make you rich

1. Use powerlaw in everything
2. Use compounding in your favour
3. Never foget 1 and 2

 

How will I be able to manage 1000 people ? (Bechmark)

long term goal - powerlaw objective

short term goals - powerlaw key result

indicator for keyresult - powerlaw indicator

measured by - indicator value to be achieved

time - by which date the key result has to be achieved.

List of activities to be performed at seller's end

 

Process

 customer call after 2 pm

fix meeting time slot for each customer

discussion points - pre-defined and list prepared

end of the day task report - share on each customers group